Where are you from? <a href="https://bespokeprogram.org/wwwfmedulavalcareadaptation-7a8c.pdf">www.fmed.ulaval.ca/pediatrie</a> No they don't profit from it, they just want to ensure that all costs relating to the procurement of a replacement device are annexed appropriately. During claims for lost and stolen phones it takes time and resources to undertake the physically and mentally involved tasks of ordering a replacement and sending a collection email to the client. Then there's the obviously necessary distrust of customers and thorough conclusions need to be ascertained regarding whether the claim is fraudulent in its nature. Considering that most customers that call up to say their phone is lost/stolen *must* be assumed guilty of fraud and so their innocence, obviously, must be established before a phone can be issued.All these steps, along with coordinating the synergistic interactions between our various departments responsible for replacing phones means that it will take 7 - 10 days and come at no cost to you.**No cost to you means that there will still be an admin fee to cover the labour on our end, because that isn't built into your pre-paid credit or post-paid plan which we sell to you at/below cost, like any business.TL:DR? Yes they profit from it. F^&^ your warranty, consumer.